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USE COUPON CODE "FIRST" TO GET EXTRA 10% DISCOUNT！

Shipping Policy

11.06.2025

Shipping Policy

Once your order is placed, we start preparing it immediately. Most orders are processed and ready to ship within 1–3 business days.
If you've ordered multiple items, they may come from different warehouses or suppliers, meaning you could receive separate packages at different times.

Estimated Shipping Times:

  • United States: 7–12 business days

  • United Kingdom: 5–10 business days

  • Canada: 10–15 business days

  • Australia & Other Regions: 10–25 business days

📦 We currently ship to:
United States (excluding Puerto Rico, Virgin Islands, Guam, Alaska, Hawaii, Northern Mariana Islands), United Kingdom, Canada, Australia, Switzerland, Denmark, Ireland, New Zealand, Italy, Spain (excluding Baleares, Las Palmas, Santa Cruz), Belgium, Austria, Sweden, Netherlands, Norway, and Portugal.

Please Note: Delivery times are estimates and may vary depending on factors such as customs processing, courier delays, or high-demand periods.

Order Verification

Once your order has been verified, you’ll receive a confirmation email. Please note, once processing begins, orders generally cannot be canceled. If you encounter any urgent issues, feel free to contact us, and we’ll do our best to assist you.

Processing

Orders are processed within 1–3 business days (excluding weekends and holidays). During periods of high order volume, processing and shipping times may be longer. Should any significant delays occur, we will notify you via email.

Fulfillment

We ship orders Monday through Saturday, excluding Sundays and public holidays.
Orders placed before 10:00 PM CST / 4:00 AM CET (Sunday–Friday) will begin processing the next business day. Orders placed on Saturdays will ship the following Monday or the next business day.

Our logistics partners are reliable, and while customs inspections may occasionally cause minor delays, these situations are rare and usually resolved efficiently.

Customs, Duties & Taxes

Please be aware that Kivolao.com is not responsible for any customs duties, taxes, or additional fees applied to your shipment. Any charges incurred are the responsibility of the customer.