Privacy Policy

Privacy Policy (for kivolao.com)

At Kivolao, we take your privacy seriously. We are committed to safeguarding the personal information you share when you visit our website or make a purchase. By using our site, you agree to the practices described in this policy.

Personal Information We Collect

When you visit kivolao.com, we may automatically collect certain details about your device, including your browser type, IP address, time zone, and cookies installed on your device. We also track how you interact with our site, such as the pages you visit, products you click on, and the websites or search terms that referred you to us (“Device Information”).

In addition, when you place an order with us, we collect the necessary details to complete your transaction (“Order Information”), which includes:

Full Name
Billing and Shipping Addresses
Email Address
Phone Number
Payment Information (such as credit/debit card details)

Together, Device Information and Order Information are collectively referred to as “Personal Information.”

How We Use Your Personal Information

We use the information we collect to:

Process and fulfill your orders, including handling payments, shipping, and sending order confirmations.
Communicate with you regarding your orders or our products.
Detect and prevent fraud or other security risks.
Improve our website, products, and customer service.

We do not sell, trade, or rent your personal information to third parties. Your information will never be used for advertising purposes without your consent.

Sharing Your Personal Information

We may share your information with trusted third parties like Google, through tools such as Google Analytics, to better understand site usage and enhance our services. You can review Google’s privacy practices here: Google Privacy Policy.

We may also disclose your personal information if required by law, to respond to legal requests, or to protect our rights. Outside of these instances, your information will not be shared with other third parties.

Information Security

We take reasonable steps to ensure your data is protected from unauthorized access, loss, misuse, or disclosure. Our website uses SSL encryption to secure communications, ensuring that any data transferred to or from our site is safe.

Your Rights

You have the right to:

Access the personal data we hold about you.
Correct any inaccurate or incomplete information.
Request the deletion of your personal data.

To exercise any of these rights, please contact us at welcome@kivolao.com.

Data Retention

We retain order and account information only as long as necessary to fulfill business purposes unless you request deletion of your data.

Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child under 18 has provided us with personal information, please contact us immediately so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will post the updated policy on this page.

Contact Us

For any questions about this Privacy Policy or to manage your personal information, please reach out to us:

📧 Email: welcome@kivolao.com